Getting in touch with Xmun Projects Ltd. is straightforward, and we have made sure there are several ways to reach us so you can choose whichever method is most convenient for you. Whether you prefer a phone call, an email, a WhatsApp message, or a website enquiry, we are ready to hear from you and happy to discuss your project, no matter how large or small.
Here are all the ways you can contact us.
The most direct way to reach us is by phone. Call us on +356 7906 4535 and you will speak with a member of our team who can answer your questions, discuss your project requirements, and arrange a free site visit if you are ready to take the next step. We are available during normal working hours, and if we are unable to answer immediately because we are on site, we will return your call as soon as possible.
A phone call is often the fastest way to get the conversation started, particularly if you have an urgent enquiry or if your project has a tight timeline. It also allows us to ask a few initial questions about what you need, which helps us prepare for the site visit and give you a more informed response right from the start.
For clients calling from outside Malta, the international dialling format is +356 7906 4535. Whether you are based in Gozo, Malta, or abroad and planning work on a property in the Maltese islands, we are happy to take your call.
If you prefer to put your enquiry in writing, send us an email at info@xmunprojects.com. Email is a good option if you want to include detailed information about your project, attach photographs of the space you want to work on, or share plans and documents. It also provides a written record of the conversation, which some clients find helpful for keeping track of what has been discussed.
When you email us, try to include as much relevant information as possible. A brief description of the project, the location of the property, any specific services you are interested in, and your preferred timeline all help us understand your needs and respond more effectively. If you have photographs of the space, whether taken on your phone or from architectural plans, feel free to attach them. The more context we have, the better we can advise you.
We aim to respond to all emails promptly, typically within one working day. If your enquiry requires a more detailed response, for example if you are describing a large or complex project, it may take slightly longer, but we will always acknowledge your email and let you know when to expect a full reply.
WhatsApp has become one of the most popular communication channels in Malta and Gozo, and many of our clients prefer to use it for its convenience and immediacy. You can message us on WhatsApp using the same number: +356 7906 4535. Simply save the number to your contacts, open WhatsApp, and send us a message.
WhatsApp is particularly useful for sharing photographs quickly. If you want to show us the current condition of a wall, a roof terrace, a bathroom, or any other space, you can snap a few photos on your phone and send them directly through the chat. This gives us an immediate visual reference and often allows us to provide preliminary guidance before the site visit takes place.
We also use WhatsApp to share progress updates with clients during ongoing projects, including photographs of work in progress. It is a convenient, two-way communication channel that keeps you connected to your project without the formality of email or the need to schedule phone calls.
Response times on WhatsApp are generally quick. During working hours, we typically reply within a few hours or sooner. If you message us outside of working hours, we will get back to you the following working day.
You can also reach us through the contact form on our website. This is a simple, straightforward way to submit an enquiry, and it is available around the clock. Fill in your name, contact details, and a description of your project, and we will follow up with you by phone or email, whichever you prefer.
The website contact form is particularly useful if you are browsing our services in the evening or at the weekend and want to make an enquiry without waiting until working hours. Submit your details and we will be in touch the next working day to discuss your requirements.
We pride ourselves on being responsive. In a market where it can sometimes be difficult to get a contractor to return a call, we make it a priority to reply to every enquiry promptly. Our typical response times are as follows:
Phone calls are answered during working hours, or returned the same day if we are on site when you call. Emails receive a reply within one working day. WhatsApp messages are typically responded to within a few hours during working hours. Website enquiries are followed up within one working day.
If your project is urgent, calling us directly is always the fastest option. Let us know the nature of the urgency and we will do our best to accommodate your timeline.
To help us understand your project and provide the most useful response, it is helpful to include the following information when you first contact us:
The type of work you need. For example: bathroom renovation, roof waterproofing, plastering and painting, tiling, restoration work, gypsum partitions, drainage, or a full property renovation. The more specific you can be, the better, but even a general description is a good starting point.
The location of the property. Whether it is in Gozo or Malta, and the town or village. This helps us plan site visits efficiently and understand any local factors that might be relevant, such as access restrictions in narrow village streets or heritage regulations in conservation areas.
The approximate size or scope. You do not need precise measurements, but a general idea is useful. For example: “a two-bedroom apartment,” “a roof terrace of about forty square metres,” or “three bathrooms in a new development.”
Your preferred timeline. If you have a deadline in mind, whether it is tied to a property sale, a rental season, a business opening, or a personal milestone, let us know. This helps us assess availability and plan accordingly.
Any photographs or documents. If you have photos of the space, architectural plans, or previous quotations from other contractors, sharing these can be very helpful. They give us a head start in understanding the scope and allow us to provide more informed guidance from the outset.
The fastest way to move from enquiry to site visit is to give us a clear, concise description of what you need. You do not need to write a lengthy document. A few sentences covering what type of work you are looking for, where the property is, and when you would like the work done is usually enough for us to get the ball rolling.
For example: “We have a townhouse in Victoria, Gozo, and we need the entire interior replastered and painted. There are also two bathrooms that need retiling. We would like the work completed within the next three months.” That kind of description tells us everything we need to know to arrange a site visit and begin preparing a quotation.
If your project is more complex or involves multiple services, do not worry about covering every detail in your first message. The site visit is where we will go through everything together in detail. Your initial enquiry just needs to give us enough information to understand the general scope and arrange a convenient time to meet.
We look forward to hearing from you. Whether you call, email, message us on WhatsApp, or fill in the website form, every enquiry receives our full attention. Contact Xmun Projects Ltd. today on +356 7906 4535 or at info@xmunprojects.com, and let us help you bring your project to life.
Have more questions or ready to start your project?